What to do if your order is late or partly delivered
By the SmmDost team · Last updated
First check the status: Pending and In progress are normal; Processing means we're confirming with delivery; Partial means some units couldn't be delivered and the rest was refunded to your wallet automatically. Wait at least the start time shown on the service before worrying, and open a ticket with the order ID if it's well past that.
What each status means
| Status | Meaning | What to do |
|---|---|---|
| Queued | Delivery is slower right now; your order will start automatically | Wait |
| Processing | We're confirming the order with delivery | Wait; it starts or is refunded |
| Pending | Accepted, not started yet | Wait for the start time |
| In progress | Delivering | Check speed per day |
| Completed | Done | Refill later if needed |
| Partially delivered | Stopped early | The rest is refunded automatically |
| Cancelled / Failed | Couldn't run | Full refund to wallet |
How long is "late"?
Compare against the service's start time and speed. A 10,000 follower order at 5K/day should take about two days after it starts. At peak hours (8 pm–midnight IST) starts can be a few minutes slower.
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See prices and orderCommon reasons for delays
- The account went private, or the post was deleted or archived.
- The username changed after ordering.
- Very large orders on slow services.
- Heavy demand on that service.
Partial delivery: how the refund works
If 1,000 were ordered and 700 delivered, the order is marked Partial with 300 remaining. The price of those 300 goes back to your wallet automatically — check Transactions.
When to open a ticket
- The order is well past its start time and still Pending.
- Completed, but the count clearly didn't change.
- A refill was refused and you think it shouldn't have been.
Go to Dashboard → Support tickets and pick the order from the list. Include what you see (for example "start count 520, now 610, ordered 1,000").
Placed a quick order without an account?
Use the tracking link from your confirmation, or enter the code on the track page. Refunds go to the wallet created for your email; set a password to use it.
Frequently asked questions
Why does my order say Processing?
We're confirming with delivery. Your money is safe.
Where do refunds go?
To your SmmDost wallet, automatically.
Can I cancel a slow order?
If the service supports cancel, a Cancel button appears.
Can I get a refund to my bank?
No, refunds go to the wallet.