Frequently asked questions
30 short answers, grouped by topic. Can't find yours? Contact support.
Account
Do I need to verify my email?
No. Sign up with email and password and start immediately.
I placed a quick order without an account. How do I log in?
An account was created for the email you used. Set a password from the order confirmation page, or use Forgot password.
Can I change my email?
Yes, in Dashboard → Account, using your current password.
Can I have more than one account?
Please use one account per person or business. It keeps refunds and loyalty pricing simple.
How do loyalty discounts work?
After ₹1,000 lifetime spend you get 2% off every order, 4% after ₹5,000 and 6% after ₹20,000. It applies automatically.
Payments
Which payment methods do you accept?
UPI only: GPay, PhonePe, Paytm, BHIM, Amazon Pay, CRED and bank apps.
What is the minimum top-up?
₹10.00. For a single order without an account, ₹10.00.
My money was debited but the wallet didn't update.
Wait up to 30 minutes. Late payments are still credited automatically. If it's still missing, open a ticket with the UTR number from your UPI app.
Are there any fees?
No fees from us. You pay exactly the amount shown.
Can I withdraw my wallet balance?
No. Wallet money is non-refundable, but undelivered orders are always refunded to the wallet.
Orders
How do I find the right link?
Use the app's Share → Copy link. Profile links for followers, post or reel links for likes and views. The form tells you if the link type is wrong.
Can I order for a private account?
No. The account must stay public until the order completes.
Why can't I place a second order on the same link?
While an order on the same link and service is still starting, a duplicate is blocked to stop double charges. Wait until it shows Pending or In progress elsewhere, or choose a different service.
What does 'Processing' mean?
We're confirming the order with our delivery system. Your money is safe; it either starts or is refunded.
What is drip-feed?
Delivering an order in several runs with a gap between them, for a more gradual look. Total = quantity × runs.
Delivery
What is start time?
How long until delivery begins. Most services start within an hour.
What is speed?
How much is delivered per day once started. Divide your quantity by the speed to estimate finishing time.
Why is delivery slower in the evening?
8 pm to midnight IST is our busiest period, so some services start a few minutes later.
What is a drop?
Some followers or members disappear later, mostly because platforms delete inactive accounts.
How does refill work?
On services with refill, tap Refill on a completed order during the refill window. We restore what dropped, free.
Refunds
What if my order is partly delivered?
The undelivered share is refunded to your wallet automatically. Example: 1,000 ordered, 700 delivered → 30% of the price returns.
What if my order is cancelled?
The full amount returns to your wallet.
What if my order fails to start?
The full amount returns to your wallet straight away.
Are wallet top-ups refundable?
No. Money added to the wallet is non-refundable.
How long do refunds take?
They're automatic, usually within minutes of the status changing.
Safety and API
Do you need my password?
Never. Only public links.
Can my account get banned?
We haven't seen bans from these orders on public accounts. Keep orders in proportion to your account and avoid huge overnight jumps.
Do bought followers buy from me?
No. They make the profile look established; your content and offers do the selling.
Do you have an API?
Yes, standard SMM API v2: services, add, status, multi-status, refill, cancel and balance. Your key is in Dashboard → API.
Is my data shared?
No. See the privacy policy for what we store and why.